Each Virtual Dedicated Server Plan Includes:
Bandwidth Overage Protection Free rapid setup FREE! Google® Adwords® credit 24x7 FTP access Red Hat Fedora Core 4 OS 3 Dedicated IPs	Our world-class data centers Best-of-breed routers and servers TippingPoint™ Intrusion Prevention Systems 24x7 email, telephone and Web-based tech support 24x7 physical security 24x7 network monitoring
Why Virtual Dedicated Servers
Admin access: Install and run virtually anything on the server. Manage multiple Web sites: Host multiple Web sites on one server account. Versatility: A dedicated server/virtual dedicated server can be used for a wide variety of purposes, including gaming, virtual (i.e., shared) hosting, and hosting of traffic-intensive Web sites.

• What is a virtual dedicated server?
• Setting up Your Virtual Dedicated Server
• What software is installed on my virtual dedicated server?
• Installing an SSL Certificate on Your Virtual Dedicated Server
• What can I install on my virtual dedicated server?
• Are there any restrictions on the content I can keep on my virtual dedicated server?
• What name servers do I use with my virtual dedicated server?
  
  
• More about Virtual Dedicated Servers
• More about Dedicated Servers
• More about Google® AdWords®

Included Support
If the source of the technical problem you are experiencing lies within systems or technology under our exclusive management, no charge will apply.

Examples of supported technical problems:

• Your server becomes unreachable due to a network failure within our facility.
• Your server becomes unreachable due to a hardware failure within our facility.
• The hosting service setup process failed to complete successfully.
• A root user password change request failed to resolve successfully.

If you need custom work, such as Advanced scripting, programming or troubleshooting, you need our Assisted Service Plan.

Telephone Support & Sales FASTEST! Expected Wait Time: 4 minutes 24x7 Technical Support - U.S. (480) 624-2500 24x7 Billing Support - (480) 624-2515

Email Support Expected Response Time: 3 hours Access Email Support System

Save the time and energy it takes to setup, monitor and maintain your virtual dedicated server by letting our expert staff do it for you! With our Assisted Service Plan, our team of server professionals will personally set up your virtual dedicated server to deliver maximum performance. Plus, they will also handle select monitoring and maintenance issues that would otherwise drain your time and resources.

Available through the Build Your Own Virtual Dedicated Server option, each Assisted Service Plan Includes*:

Initial Server Setup:

• Including installation of operating system and Plesk control panel.
• Setup for the following services:
  • Domain Name & DNS
  • Hosting Account
  • SSL Certificate
  • Resource Allocation

Backup Services:

• Critical server information will be backed up daily and stored for 7 days
• Restores provided at your request via phone or email ticket.

Security Services:

• Security scanning is offered once a month per server, with review and report of security scans, including any recommended remediation actions.

Emergency Services:

• Direct access to advanced support for emergencies including:
  • Service restart or reboot
  • Server or service down
  • Tier-3 Support troubleshooting

Patching Services:

• Patching services** for the base operating system, such as Fedora Core 4 or Windows 2003, which includes:
  • Official updates released by the Fedora or Fedora Legacy Project.
  • Official updates, bug fixes and security patches released by Microsoft®.

Monitoring Services:

• Per server monitoring of basic services such as Ping and HTTP.

Custom Support Access:

• Access to our flat-rate custom support services

*Note: Administrative Access is unavailable with the Assisted Service Plan
** In most cases, patching will be performed weekly, though some patches may be applied sooner if the severity and likelihood of exploit is high. If a patch is found to break a customer’s application, the customer will be able to contact the managed services support center and request that the patch be rolled back, free of charge.

Exclusive to Assisted Service Plan Owners! Make the most of your Virtual Dedicated Server by letting our expert staff modify your server to fit your specific needs at a flat 30-minute rate of $49.99. Call (480) 624-2500 for quote.

• Custom Services available include:
  
  • Script troubleshooting
  • Kernel Modifications
  • Advanced scripting/web programming help
  • OS Hardening
  • IPTables updates
  • Custom software configuration
  • PHP/SQL version changes
  • Site Migrations (from other TopGrabs.com Shared Hosting Sites)
  • Install 3rd party web-based software
  • Additional backups, such as script or scripts built for daily backups of specified files and directories.
  
   
• Custom Services currently unavailable include:
  
  • Clustering/Load-balancing
  • VPN
  • Custom Script Writing
  • Search Engine Optimization
  • Installation of non-Web site related software (e.g. MS Exchange, Active Directory, Lotus Notes)